Shipping policy
ORDER PROCESSING:
Please allow [XXX days] to process your order. Expect an email within [XXXXX days] to let you
know your order is on the way!
STORE PICKUP - [N/A]
Orders can be picked up daily, from [time]. An email will be sent when your order is ready for
pickup.
FLAT RATE SHIPPING
Orders are generally shipped within [timeframe] using [your shipping provider i.e. Canada
Post's delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping
to [locations outside local region]. Optional: We do not ship outside of [your country] at this
time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders
over $75). For multiple shipping options, you can list carrier options, prices, and delivery times
in a table.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: [list of countries].
If relevant you can also include countries you don’t ship to: At this time, we do not ship to COUNTRIES OUTSIDE OF NZ AND AUSTRALIA
| NEW ZEALAND : XXXXXX |
| AUTRALIA : XXXXXX |
Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. [Your Company] is not responsible for these
charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to X days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at support@email.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at support@email.com.